Returns & Exchange Policy
OMC is always responsible for all goods we provide! Most products in OMC enjoy a five-year warranty(such as our transceivers, CWDM/DWDM mux/demux, Media converters, however, exclude the cables), for quality reason of our goods, customer can enjoy an exchange service within 5 years, not only 60 days.
Return of working products after 30-days and within warranty period
After 30 days from delivery, OMC does not generally accept returns of other than for products known to have failed. That being said, we understand that occasionally circumstances change resulting in a customer having purchased products they no longer require. Requests for return for refund in such situations are handled on a case-by-case basis. In all accepted request, the shipping charges is not included in this refund.
Return for repair/replacement within warranty period
OMC offers limited warranty for most of our products from the date of delivery. If a part appears not to function properly, customers must return the part with a ‘test report’ showing it does not function or contact OMC sales and discuss the issue.